¿What is included?
Monthly preventive maintenance
Monitoring of the computer’s health regarding OS (Operating System) and Antivirus updates, virus/adware clean up and hard drives & main memory usage.
Remote Support
Unlimited phone/email requests to troubleshoot and correct any issue related to Operating System (Windows, MAC, Linux), Office Software, Antivirus, Network connectivity, devices & peripherals (printers, scanners, etc.) connectivity.
Network monitoring
Troubleshoot of issues presented on network adapters, routers and switches.
Backup monitoring
Monthly review of all the backups procedures and data consistency.
Special reduced price for onsite support
Visit hours ($90 per hour) when required. Based on experience we usually have solved 95% of the IT issues remotely.